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Please Note: "STANDARD" delivery is now a 1-3 business day service.
All standard deliveries to UK mainland postcodes are despatched on a next working day service with either FedEx or DPD. We monitor the performance of our couriers using special tracking software, which shows us that there is a success rate on next day delivery attempts of over 97%. We do not advertise this service as “Guaranteed Next Day Delivery” like some of our competitors do, as there are circumstances out of our control that can result in a delay in the delivery of the parcel (eg, a road traffic accident, roadworks etc).
Some or all of the items on your order may be directly shipped from our supplier(s). Unless stated throughout the checkout process, all direct shipments are processed on next day services with our supplier's respective courier partner.
Please note: This applies to postcodes on the UK mainland that do not involve the use of local 3rd party courier companies that deliver to hard to reach areas.
Delivery to "REMOTE AREAS" and "OFFSHORE"is £12. Please see below the list of postcodes/areas that are classed as "REMOTE AREAS" and "OFFSHORE" by our couriers.
Scottish Highlands (AB30, AB33-36, AB37-38, AB41, AB42-45, AB46-52, AB53-56, IV1-20, IV21-24, IV25, IV26-28, IV30-37, IV63, PH15-26, PA21-35, PA37-39, FK19-21, PH49-50, DD8 & DD9, IV40, IV52-54, PA40, PH30-41, KW1-14, PA36),
Scottish Offshore (HS1-9, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)
This delivery service can take up to 3 days although some can be next day. These are postcodes in which our couriers use a 3rd party courrier to fulfil delivery, hence the £12 delivery charge. TradeFixDirect does not make any profit with this delivery charge.
Should any of the above postcodes be more than one parcel we may contact you for a further payment.
PLEASE NOTE: WE NO LONGER SEND TO THE CHANNEL ISLANDS, FRANCE OR SPAIN.
Please call for a quote for the delivery charge on 01617941783. The delivery cost can vary with the number of parcels and weight and therefore we are unable to offer a fixed rate for these destinations.
If a product is marked as a "Hazardous Product" on the product page or in the cart, "OFFSHORE" delivery services are unavailable. The couriers cannot deliver hazardous products over bodies of water whether by ferry or by air. Hazardous products are also unavailable for overseas deliveries.
If your order is in stock and the delivery address is within 35 miles of M27 post code, we may be able to offer you a Same Day Delivery Service at a cost of £35. To enquire about whether this service is available to you, please call us on 0161 794 1783.
All orders placed after 4pm on a Friday will be processed on the following Monday.
All Standard deliveries are usually made between 8am to 6pm, Monday to Friday.
We can only send Sealants and Adhesives (including Expanding Foam) and all other products that are classed as hazardous to UK Mainland and Scottish Highlands.
If you would like further details regarding our delivery information, please get in touch.
Once your order has been dispatched you will receive an email confirming the courier’s consignment number from either FedEx or DPD.
If your order is dispatched with DPD courier service you should also receive an automated email and/or text message (if you have provided a mobile number) on the day of your delivery, to provide you with an estimated 1 hour delivery window
What if my order is out of stock?
On the rare occasion that any items on your order are out of stock, we will contact you either by phone or email as soon as possible, within our Mon – Fri business hours. In most cases we are able to offer you a substitute product, however if this is not the case and you do not require the product the next day, we will delay your delivery, usually by only 1 day.
Can my order be delivered direct to site or another address?
The answer is yes! At the checkout process you will be able to add/amend delivery addresses.
Can I make changes to my order or cancel it?
If your order has not yet been dispatched from our warehouse, we are more than happy to amend or cancel it should you need us to. You can only make these changes by calling us at 0161 794 1783 and we advise that you make contact ASAP to increase the chances of us being able to accommodate any such changes.
What happens if I am out when the courier attempts delivery?
During the checkout process you will have the opportunity to advise us if you are happy for your parcel to be left in a safe place. For example, this could be ‘Leave with Neighbour’ or ‘Leave in Porch’. If you choose this option it is important to note that this is taken at your own risk and Tradefix Direct, nor our courier providers, will be responsible for any parcels that go missing.
If you have not opted for your parcel to be left in the event of you being out when delivery is attempted, the courier service will leave a ‘we’ve missed you’ contact card for you to respond to. In most cases the courier service will attempt delivery at least once more, but this is not guaranteed. It is the customer’s responsibility to rearrange delivery, using the contact card left.
Can you absolutely guarantee that my order will be with me Next Working Day?
As with all online retail companies that employ the use of third party courriers, "Next Working Day" delivery can never be completetly guaranteed. This is because of unforseen circumstances that can happen at any time such as road accidents, vehicle breakdowns, emergencies at courrier hubs or depots, technical malfunctions etc.