Privacy Policy

PRIVACY

We aim to comply with all applicable data protection laws, including the EU General Data Protection Regulation, known as GDPR.  If you have any further questions relating to this statement, please contact us at [email protected]. If you are under 18, we require that you inform a guardian or parent regarding Tradefix Direct privacy policy before ordering online.

 

INFORMATION WE COLLECT

At the checkout stage of our site, we will ask you to provide personal information. This information will include your name, mailing address, phone number, credit/debit card number, all of which are necessary for Tradefix Direct to process and deliver your order and contact you with regards to any problems with processing your order.  In order to process your order and deliver your products we may have to pass your information to some of our service providers, such as, our order processing software provider and our delivery companies.

All of our service providers are required to maintain the confidentiality and security of your personal information and use it in compliance with applicable privacy laws. These companies are not authorized to use your information in any manner, other than in helping us fulfil your order and providing helpful customer services.

We do not sell or rent your personal information to third parties for their marketing purposes. However, your personal information may be disclosed in the normal scope of business of providing goods and services to customers, including but not limited to, advertisers, third party service providers and law enforcement authorities.

We partner with a third party, TrustSpot Inc (13506 Summerport Village Parkway, Suite 1006, Windermere, FL 34786 United States ( https://eu.trustspot.io/ ). In order to facilitate email communication and collection of ratings after the order transaction has been completed. TrustSpot is bound by its own privacy policy and terms of use, and TrustSpot collects your name, email address, and product information in order to send the email to you for review, and this information is used only for the purpose of collecting Reviews and not disclosed to third parties. TrustSpot is a fully compliant GDPR review platform. If you have any questions about the processing of your data with TrustSpot, please contact: [email protected] .

 

HOW TO CONTROL AND CORRECT YOUR INFORMATION

We respect your right to correct, delete or restrict our usage of your personal information.

If you wish to remove or restrict your personal information from our internal database please contact us at our sales office via email on [email protected]. Alternatively, if you are a registered customer, you can log in to your account and see and correct all of your personal details that we hold on the “My Account” section of the website.

With regards to Google Analytics navigation information, you can always opt out by using the Google Analytics Opt Out Feature.

We will always strive to help as much as possible if you wish to remove, correct or change your personal information.

 

PERSONAL INFORMATION SECURITY

Tradefix Direct takes measures to protect your personal information and to prevent unauthorized access to that information. We cannot guarantee that your personal information and private communications will always remain private due to circumstances outside of our control. In the current regulatory environment, we cannot ensure that all your personal information and private communications will never be disclosed as we may be forced to disclose personal information to the government or third parties under certain circumstances. Also, third parties may unlawfully gain access to personal information.

 

TRADEFIX DIRECT EMAIL SUBSCRIPTIONS

When you sign up to our mailing list we may obtain your name and email address. We currently do not obtain further information such as gender or age in order to target our marketing more accurately although we may do in the future.

With every marketing email that we send, there will be an option for you to unsubscribe from our mailing list.

 

HOW LONG WE HOLD PERSONAL INFORMATION

We hold your personal information indefinitely as it may be used for future orders and enabling us to provide a quick and easy order process.